Your data, your control

Data deletion request

Catchly — AI front-desk answering service. SYS Connect Pty Ltd · ABN 96 698 138 420 · Last updated 27 August 2026

How to ask

Email hello@catchly.com.au with the subject Data Deletion Request, and tell us:

What gets deleted

Call recordings and transcripts, chat transcripts, your row in that business's customer record, and the channel identifier we held for you.

How long it takes

We complete deletion within 30 days and confirm by email.

If you came through Instagram

You can also remove this app's authorisation in your Instagram settings, after which we receive nothing further from you. Records already stored still need a deletion request as above.

Send it here