C
Brisbane · AI Front Desk
Plumbing & Drainage · Southeast Queensland

You can't answer the phone from under a house.

Burst pipe at 9pm. Blocked drain on Sunday. Hot water system died.
We answer, you work. Amy picks up before the third ring, walks the caller through the water main, captures the address, and texts you the job — while both hands are still on the tools. Built for Queensland plumbers first.

Built for plumbers Ring the demo line

Plans from A$199/mo · GST-in · 14-day trial · cancel with 30 days' notice

Sample scene · 00:42 · Burst pipe, Wynnum — plumber paged
01 — Try her now

Be the customer for once.

Two ways in. Ring the number on the right and you'll reach the front desk of Halden Plumbing & Gas — a plumbing business we invented so you can hear this from your caller's side. Say you've got water coming through the ceiling and see what happens. Or leave your name and mobile and Amy rings you instead, as herself, and can put a 15-minute walkthrough in the diary while you're on the line.

Tapping this asks Amy — our AI receptionist — to ring the number you entered, once, right now. Please use your own mobile. How we handle your details.

Demo line · answers as a plumber
07 3132 1165
Answers as Halden Plumbing & Gas — a business that doesn't exist, so you can play the homeowner with a burst pipe. Ring any hour. Ask her whether she's a real person and she'll tell you straight, then carry on with the job.
Sample call

Hear how Amy actually handles a call.

The transcript on the right is an illustrative sample of the call flow. To hear the real thing, call 07 3132 1165 right now — it answers as Halden Plumbing & Gas, our demonstration plumbing business, so you can be the customer instead of the one holding the drill. A real recording lands here once the first founding client signs off.

●
Sample transcript · illustrative
Amy answering for a plumber
Caller: There's water coming through the kitchen ceiling.
Amy: Right — first thing, your water meter's out the front near the boundary, there's a tap inside the box. Turn that off and it'll stop the flow while we get to you.
Caller: Hang on… okay, it's off. It's slowing.
Amy: Good, that's the damage stopped. What's the street address — and is it your place or are you renting?
Caller: Ours. 14 Wynnum Road, Morningside.
Amy: Got it. This one can't wait, so I'm sending it to the on-call plumber now and he'll ring you with an arrival window. You'll get a text from us in a moment too.
02 — What Amy does

Five jobs, one voice: the front desk you wish you'd hired.

Amy isn't a chatbot bolted onto a phone tree. She's a single voice model trained on your business — answering, routing, booking and following up the way your best receptionist would, but without lunch breaks or hold music.

01 · Answer

Phone Answering

Picks up before the third ring, every time. Warm, Australian-accented, never flustered — and she knows your services by heart.

02 · Capture

Message Taking

Names, numbers, why they're calling — captured cleanly and pushed to your inbox, SMS, or CRM in under thirty seconds.

03 · Follow-up

SMS Follow-up

Auto-texts a friendly confirmation, a quote form, or a review request on the right cadence — never spammy, never forgotten.

04 · Book

Booking & Calendar

Two-way sync with Google Calendar. Books, reschedules, holds slots for emergencies.

05 · Cover

After-hours Cover

5pm to 8am, weekends, public holidays — Amy keeps the phone live and routes emergencies to whoever's on call. No more voicemail graveyard.

03 — Where Amy shines

Built for plumbers first.

Amy is built deepest for the trade where a missed call costs the most — plumbing & drainage — with the exact triage, on-call routing and water-main scripting Queensland plumbers actually need. Air conditioning & HVAC is our second vertical, handled with the same rigour.

Line illustration: a burst pipe at 2am, and the phone being answered
PRIMARY N° 01
Our home turf
Plumbing & Drainage

The burst pipe doesn't wait for business hours.

The 2am emergency is your best-paying job and the one you're most likely to miss. Amy answers it, walks the caller to the water main, and rings your on-call mobile with them still on the line — while the 2pm "just getting prices" gets captured, not chased.

Sorts emergency vs quoteEscalates to on-call, live
Plumbing in detail
Line illustration: an air conditioner under the summer sun, and the phone being answered
N° 02
Second vertical
Air Conditioning & HVAC

First 35° day, every phone rings at once.

Summer's first heatwave doubles your calls on the exact days your crews can't answer them. Amy takes the surge — triages breakdowns, captures the error code and unit details, scopes install quotes, and books everyone into real slots.

Triages breakdown vs installCaptures brand · error code
Aircon & HVAC in detail

Amy also answers for tradies & builders, dental & medical, removalists, salons & beauty, cleaning services, freight & logistics, law firms, solo practitioners, and real estate & property managers.

04 — The standard

Eight things Amy does that voicemail never could.

We built Catchly because the alternative — a missed call, an after-hours voicemail, a frazzled tradie on the tools trying to answer — was costing Australian small business more than they realised.

01

Picks up in 3 rings

Amy answers inside three rings — every call, every time, including 3am Sundays.

02

24/7 cover

Public holidays, sick days, school runs. The phone never sleeps, never forwards to a competitor.

03

Native Australian voice

Warm, unhurried, queensland-flat. Callers don't ask if they've reached an offshore centre.

04

Multilingual

Australian English and Mandarin as standard — Amy follows the caller when they switch mid-sentence. Another 50+ languages available on request.

05

Calendar sync

Two-way into Google Calendar — and your custom sheets on request.

06

Smart escalation

Emergencies route to whoever's on call. She texts the rest as a tidy summary at 9am.

07

Every call recorded

Audio plus searchable transcript. Compliance-grade, retained 90 days, exportable on request.

08

Weekly report card

One email Mondays: calls taken, booked, missed, top three reasons people rang. That's it.

Hand-illustrated portrait of Amy, the Catchly AI receptionist, in warm earth tones
Amy · answering now
05 — Meet your receptionist

She's not a chatbot. She's Amy — your front desk, with a memory.

Amy is a single voice model trained on your business — your hours, your services, your pricing, your tone. She remembers the regulars, asks the right questions, and routes the call the way you would. She doesn't sound like a robot because she isn't one; she's a tuned voice with a script that bends to context, not a phone tree with a personality sticker on it.

Every Catchly client gets their own Amy — named, voiced, and trained for their trade. You can call her anything; most clients keep the name. Amy is an AI assistant. She tells callers so when they ask, and we configure the spoken notice callers hear at the start of any recorded call. Brisbane-built — answering for businesses right across Australia.

Identity
AI assistant · disclosed on call
Voice
Australian · Warm · unhurried
Languages
English + Mandarin, 50+ on request
Pickup
< 3 rings
Memory
90 days · your regulars
06 — Pricing

Straightforward. All-in. GST-in.

Founding clients pay no setup fee — one monthly after that, GST included. Amy goes live within three business days of your sign-off, and the first two weeks are a no-questions trial.

Before you look at our price — what's a missed call costing you?

Modelled revenue walking past you

A$8,184/month

Your inputs, our maths — see the full working →

Founding 10 · apply now
Front Desk · Complete

Catchly Complete

A$499 A$0setup · founding
A$299/mo · GST-in
  • Amy answering 24/7 — nights, weekends, public holidays
  • Emergency escalation straight to your on-call mobile
  • Google Calendar two-way sync
  • SMS follow-up (booking, no-show, review · reply STOP to opt out)
  • All calls recorded, transcribed, searchable 90 days
  • Weekly Monday report card by SMS + client portal
  • 500 inbound minutes / month (then A$0.50/min)
  • Price locked 12 months · founding rate
Start with Amy

Setup waived (usually A$499) for the first 10 founding clients, in exchange for a short testimonial, a one-page case study, and 1–2 reference calls. 14-day no-questions trial (leave in the first 14 days, pay nothing); after that, cancel with 30 days' notice — final month runs to the end of the notice period. Talk to a human →

Easing in
Front Desk · Starter

Catchly Starter

A$499 A$0setup · founding
A$199/mo · GST-in
  • Amy answering 24/7 — same voice, same training as Complete
  • Message capture + SMS summary to your phone in seconds
  • Google Calendar booking
  • All calls recorded, transcribed, searchable 90 days
  • 200 inbound minutes / month (then A$0.50/min)
Start small

For businesses easing in. Upgrade to Complete any time — your founding setup waiver carries over.

All prices include GST. Overage billed at A$0.50/min; we'll flag it before you go over. Custom multi-line or franchise deployments quoted separately — ask us.

Weighing Amy against hiring a receptionist or a live answering service? Here's the honest comparison →

Amy identifies as an AI assistant whenever a caller asks — we never pretend otherwise. Call recording is switched on per your instructions and we configure the spoken notice callers hear; the wording and the legal call are yours, and recording law differs by state. Recordings and transcripts are handled under our Privacy Policy and Terms of Service.

07 — Let's get Amy answering

Book a discovery call.
She's live in three business days.

Fifteen minutes is enough. Leave your name and mobile up top and Amy rings you back — or call 07 3132 1165 and she picks up right now. Either way, you hear the product working before you ever talk to a person. No contracts, no setup fees hidden in the small print.

Call 07 3132 1165
SYS Connect Pty Ltd · ABN 96 698 138 420
Mon–Fri 8:30am–6pm AEST · hello@catchly.com.au

Direct lines

Phone 07 3132 1165
Email hello@catchly.com.au
Book
Based in Brisbane, QLD
Hours Mon–Fri · 8:30–18:00 AEST
Live demo Spin up Amy →

We tune Amy's voice and script ourselves, and plug into your existing PBX or landline on setup.