Your front desk is already with a patient
The busiest hour on the phone is the busiest hour at the counter. Someone in front of you always wins, and the caller hears ringing or hold music and hangs up.
Dental & Medical
The new patient who got voicemail booked somewhere else.
An existing patient will ring back. A new one will not — they were choosing between you and two other practices, and they chose whoever answered. Amy answers on every ring, including the ones that come in while your front desk is with someone.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.
01 — What it costs you now
A missed call isn't nothing. It's a negative.
Lunch, after five, and all weekend
A toothache does not keep business hours, and neither does the moment someone decides to finally sort their check-up. Those calls currently land nowhere.
The follow-ups nobody has time for
Recall reminders, unconfirmed appointments, the patient who said they'd ring back. All of it is worth money and all of it slips when the counter is three deep.
02 — How it works
Live in three business days.
No hardware, no new number to learn, no rewiring your office. We build her on your business, you approve, we point the calls.
We learn your business
A single call. Your services, your prices, what a caller usually asks, what you never want promised. We write it into her.
You listen and correct
You ring her and try to break her. Anything that sounds wrong, we change — before a customer ever hears it.
You point the calls
Divert your existing number to her, or divert only the ones you miss. Your number stays yours. Turn it off any time.
03 — What she gets out of the caller
She doesn't take a message. She takes the job.
A voicemail gives you a name and a number. Amy asks the questions you'd ask, so you're calling back to confirm — not to start.
- New or existing patient
- What's wrong — in the patient's own words, and whether it's urgent
- Health fund and whether they want to claim on the spot
- Referral source — so you know what's actually working
- Preferred day and time, with alternatives if it's taken
- Mobile, confirmed back, for the SMS confirmation
04 — How it sounds
One real call, start to finish.
Caller
Hi, are you taking new patients? I've got a chipped tooth.Amy
We are, and I'm sorry about the tooth. Is it painful right now, or more cosmetic?Caller
Not painful, just sharp on the tongue.Amy
Good — that means we don't need to squeeze you in emergency. Are you with a health fund?Caller
Bupa.Amy
Perfect, we claim on the spot for Bupa. I've got Thursday at 2:40pm or Friday at 9am. Which suits?Not a script we wrote for this page — this is the shape of a real call on the demo line. Ring it and it will go much the same way.
05 — Price
Same price, whatever the trade.
All-in, GST included, no setup fee for the founding ten. First two weeks are a no-questions trial — leave inside fourteen days and you pay nothing.
06 — Questions
The things owners actually ask.
Can she book directly into our practice software?
Today she books into a Google Calendar that your front desk works from, and texts the patient a confirmation. Direct writes into practice-management software are done case by case — tell us which system you run and we'll tell you honestly whether we can, rather than promising it on a website.
What does she do with a genuine emergency?
Whatever you tell her to. The usual setup is: she recognises the words that matter, doesn't attempt any clinical advice, and escalates straight to your on-call mobile while staying on the line with the patient. That escalation path is written with you, not guessed.
Does she give clinical advice?
No, and this is a hard boundary we build in rather than hope for. She takes the description, she does not interpret it. Anything that sounds clinical goes to a person.
What about patient privacy?
Calls are recorded and transcribed under our Privacy Policy, stored for 90 days, and used only to serve that patient's enquiry and pass it to you. We don't sell personal information. If a patient asks for their data to be deleted, there's a page for that.
Will she replace our receptionist?
Most practices use her for the calls their receptionist cannot physically take — the second line, lunch, after hours, weekends. The person at the counter is better at the counter than any phone system, and she is better than a voicemail box.
How long until she's live?
Three business days from your sign-off. Most of that is you listening to her and telling us what to change.
Ring her first. Decide after.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.