Your ops desk is answering the same question all day
Tracking chases and delivery windows eat the hours of the people who should be moving freight. It's the highest-volume, lowest-value call in the business.
Freight & Logistics
"Where's my pallet?" asked forty times a day.
Most of the phone traffic in freight is the same handful of questions, asked by people who are already annoyed. Amy takes them all, gets the consignment number first, and only interrupts your ops desk with the ones that need a human.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.
01 — What it costs you now
A missed call isn't nothing. It's a negative.
The one that needed escalating got missed
A damaged consignment and a routine ETA chase come in on the same line. When the queue is deep, the one that becomes a claim is the one that waits longest.
After the depot closes, nothing gets logged
The consignee who rings at 7pm gets nothing, rings again in the morning angrier, and now it's two calls instead of one.
02 — How it works
Live in three business days.
No hardware, no new number to learn, no rewiring your office. We build her on your business, you approve, we point the calls.
We learn your business
A single call. Your services, your prices, what a caller usually asks, what you never want promised. We write it into her.
You listen and correct
You ring her and try to break her. Anything that sounds wrong, we change — before a customer ever hears it.
You point the calls
Divert your existing number to her, or divert only the ones you miss. Your number stays yours. Turn it off any time.
03 — What she gets out of the caller
She doesn't take a message. She takes the job.
A voicemail gives you a name and a number. Amy asks the questions you'd ask, so you're calling back to confirm — not to start.
- Consignment or connote number — first, before anything else
- Who's calling — sender, receiver, or the agent in between
- What they actually need — ETA, POD, redelivery, or a complaint
- Delivery site constraints — dock hours, forklift, tail-lift, no-go times
- Damage or shortage details, captured in their words for the claim
- Callback number and how urgent it genuinely is
04 — How it sounds
One real call, start to finish.
Caller
Yeah, I'm chasing a pallet that was meant to land yesterday.Amy
I can help. Do you have the connote number handy?Caller
CN-448120.Amy
Got it — CN-448120. Are you the receiver, or sending on someone's behalf?Caller
Receiver. And one of the cartons was crushed on the last one.Amy
That second part I'm putting straight to the ops desk rather than logging — damage needs a person today. Bear with me one moment.Not a script we wrote for this page — this is the shape of a real call on the demo line. Ring it and it will go much the same way.
05 — Price
Same price, whatever the trade.
All-in, GST included, no setup fee for the founding ten. First two weeks are a no-questions trial — leave inside fourteen days and you pay nothing.
06 — Questions
The things owners actually ask.
Can she look up a consignment in our TMS?
Not out of the box, and we won't pretend she can. Today she captures the number accurately and routes it. A live lookup means an integration with your specific system — tell us what you run and we'll give you a straight answer on whether it's feasible.
What stops her giving a customer the wrong ETA?
She doesn't give ETAs she hasn't been given. She's built to capture and route, not to guess, and "I don't know, I'll get ops to confirm" is a permitted answer we train in on purpose.
How does she handle an angry caller?
She stays calm, gets the connote number, and escalates on the triggers you define — damage, shortage, missed delivery window, anything you name. She doesn't argue and she doesn't make commitments on your behalf.
Can she take after-hours calls only?
Yes, and that's how a lot of depots start — she covers from close to open, so the 7pm caller is logged and the morning queue is shorter.
Do we get a record of every call?
On Complete, every call is recorded, transcribed and searchable for 90 days, and you get a weekly summary. For a claim conversation that record is worth having.
How many lines can she take at once?
She isn't a single receptionist — concurrent calls all get answered. Ten people ringing at once is ten conversations, not nine engaged tones.
Ring her first. Decide after.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.