You're in court when they ring
The hours you cannot answer are ordinary business hours — in court, in a mediation, with a client. That is not a scheduling problem you can fix by trying harder.
Law Firms
A missed call isn't a lost lead. It's a matter that went elsewhere.
Someone ringing a lawyer has usually just had something happen — a crash, a dismissal, a separation. They ring three firms inside ten minutes and retain whoever picks up. You're in court, in a conference, or across the desk from a client.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.
01 — What it costs you now
A missed call isn't nothing. It's a negative.
They rang three firms, not one
Someone who has just been injured or served does not leave a voicemail and wait. Answering first is a bigger advantage in law than in almost any other trade.
Half the calls aren't your matter
Conveyancing enquiries to a family lawyer, interstate matters, people after free advice. You still lose the evening ringing them back to find that out.
02 — How it works
Live in three business days.
No hardware, no new number to learn, no rewiring your office. We build her on your business, you approve, we point the calls.
We learn your business
A single call. Your services, your prices, what a caller usually asks, what you never want promised. We write it into her.
You listen and correct
You ring her and try to break her. Anything that sounds wrong, we change — before a customer ever hears it.
You point the calls
Divert your existing number to her, or divert only the ones you miss. Your number stays yours. Turn it off any time.
03 — What she gets out of the caller
She doesn't take a message. She takes the job.
A voicemail gives you a name and a number. Amy asks the questions you'd ask, so you're calling back to confirm — not to start.
- What happened, in their words — recorded, never interpreted
- Matter type, matched against the work you actually take
- The other party's name, so you can run the conflict check before you ring back
- Dates that matter — when it happened, and any letter or deadline they're holding
- Whether they've already spoken to another firm
- Best mobile, read back and confirmed
04 — How it sounds
One real call, start to finish.
Caller
I got rear-ended a few weeks back, and I've just had a letter from their insurer.Amy
I'm sorry, that's a stressful one. Is there a date on the letter?Caller
The 21st.Amy
Thank you. And the other driver's name, if you have it? That's only so we can check we're free to act before someone rings you back.Caller
Whitcombe. James Whitcombe.Amy
Got it. I won't give you any advice on that letter — that's for the solicitor — but I can get you in front of one. Thursday at 2, or Friday 9:30?Not a script we wrote for this page — this is the shape of a real call on the demo line. Ring it and it will go much the same way.
05 — Price
Same price, whatever the trade.
All-in, GST included, no setup fee for the founding ten. First two weeks are a no-questions trial — leave inside fourteen days and you pay nothing.
06 — Questions
The things owners actually ask.
Does she give legal advice?
No, and it is built in as a hard boundary rather than hoped for. She takes what happened in the caller's own words and books them with a person. If someone presses for an answer she says plainly that the solicitor will cover it, and moves to the booking.
Can she run a conflict check?
She captures the other party's name so you can run it before you ring back. She does not run it and does not decide anything — that stays with the firm. What changes is that you are no longer making a call just to find out the name.
Will she quote fees?
Only what you give her. If you have a fixed-fee list she can read it out; otherwise she says fees are covered at the consult. She will never estimate a costs agreement.
What about confidentiality and privilege?
Calls are recorded and transcribed, held 90 days, and used only to serve that enquiry and pass it to you — that is set out in our Privacy Policy. Whether a call handled by a third-party answering service affects privilege in your matters is a question for your firm and your insurer, not for us. We will tell you exactly what we hold and for how long so you can make that call properly.
Can she tell an urgent matter from a routine one?
She flags urgency against a list you write — someone in custody, a limitation date about to run, a protection order — and escalates to your on-call mobile. She does not judge urgency herself, and she never tells a caller their matter is or isn't urgent.
Small firm — is this instead of a receptionist?
Mostly it is for the calls a receptionist cannot take: the second line, court days, lunch, after hours. One retained matter a year that would otherwise have gone to the firm down the road covers it several times over — though that maths is yours to check, not ours to claim.
Ring her first. Decide after.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.