The enquiry comes during the open home
Saturday between ten and two is when buyers ring, and exactly when you cannot pick up. The listing they are calling about is the one they will call someone else about.
Real Estate & Property
Buyers ring on Saturday. Pipes burst on Sunday.
Sales enquiries land while you're standing in someone's lounge room running the open home. Maintenance lands at nine on a Sunday night. Both go to whoever answers — and in property management, the one you miss is the one that turns into a complaint.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.
01 — What it costs you now
A missed call isn't nothing. It's a negative.
Maintenance doesn't wait for Monday
A tenant with no hot water on Sunday night rings, gets nothing, rings again angrier on Monday — and now it is two calls and a complaint instead of one job.
Urgent and routine look identical in a missed-call list
A burst pipe and a squeaky gate leave the same notification. The one you leave until Monday is the one that becomes a tribunal matter.
02 — How it works
Live in three business days.
No hardware, no new number to learn, no rewiring your office. We build her on your business, you approve, we point the calls.
We learn your business
A single call. Your services, your prices, what a caller usually asks, what you never want promised. We write it into her.
You listen and correct
You ring her and try to break her. Anything that sounds wrong, we change — before a customer ever hears it.
You point the calls
Divert your existing number to her, or divert only the ones you miss. Your number stays yours. Turn it off any time.
03 — What she gets out of the caller
She doesn't take a message. She takes the job.
A voicemail gives you a name and a number. Amy asks the questions you'd ask, so you're calling back to confirm — not to start.
- Which property — the address, or the listing they're looking at
- Who's calling — buyer, tenant, owner, or a tradesperson
- For buyers — inspection time, finance position, whether they have to sell first
- For tenants — what's broken, since when, and whether it matches your urgent-repairs list
- Access — when they're home, pets, gate codes, entry notice
- Best mobile, read back and confirmed
04 — How it sounds
One real call, start to finish.
Caller
There's no hot water at the place I'm renting, been off since this arvo.Amy
That's on the urgent list for this agency, so I'll get it to the on-call manager tonight rather than leave it. What's the address?Caller
14 Marne Road, Toowong.Amy
Thanks. Is it the whole place, or just the one tap?Caller
Whole place. It's the gas one out the back.Amy
Got it. When are you home tomorrow, so a plumber can actually get in?Not a script we wrote for this page — this is the shape of a real call on the demo line. Ring it and it will go much the same way.
05 — Price
Same price, whatever the trade.
All-in, GST included, no setup fee for the founding ten. First two weeks are a no-questions trial — leave inside fourteen days and you pay nothing.
06 — Questions
The things owners actually ask.
Does she decide what counts as an urgent repair?
No, and that is deliberate. Urgent repairs are defined by the tenancy legislation in your state and by your own agency policy — that is not a call for an AI to make. You give us the list, she matches against it and escalates. Anything she is unsure of goes to a person.
Can she book inspections?
Yes, into your calendar, and she texts the buyer a confirmation. If you run set open-home times she offers those instead of individual slots.
Will she talk to owners about rent, arrears or fees?
No. Owner conversations about money go straight to you. She takes the message and tells them when you'll ring back.
We have several agents. Can she route to the right one?
Yes, by property or by the rules you give her — the listing agent for sales enquiries, the property manager for that address on maintenance, and whoever is on call after hours.
Does she take rent payments or card details?
Never. Catchly does not handle payment information on a call at all. She directs them to your usual payment method.
How does it work with our after-hours arrangement?
Most agencies run her from close to open, plus weekends. The urgent ones ring your on-call mobile; everything else is captured and waiting in a text when the office opens, already sorted.
Ring her first. Decide after.
The demo line is Amy. Ring it, talk to her like a customer would, and see what lands on your phone afterwards.